Privacy notice

This notice explains how Apex Rehabilitation and Referrals Limited, trading as Apex Veterinary Rehabilitation and Referrals, uses personal information when you visit this website or contact us. We will publish a fuller notice for clients before we offer online booking.

Who we are

Apex Rehabilitation and Referrals Limited (company number 17544604), Unit 3 Trackside House, Top Station Road, Brackley NN13 7UG, is responsible for your information. Contact us on 01280 422029 or at referrals@apexvr.vet.

This website

This website has no forms, no cookies, no advertising and no analytics. Like any web server, ours records each visit's internet address, time and the page requested. We use these records only to keep the site secure and working, and they are deleted after 14 days.

When you contact us or bring your dog to us

We use your name, contact details and information about your dog to reply to you, arrange appointments, treat your dog, take payment and keep records. We share clinical information with your dog's vet, because physiotherapy needs the vet's agreement and the vet needs to know how your dog is doing. If your dog is registered with Taylor Vets, we share information with Taylor Vets for the same reason. We do not sell your information or use it for marketing without your consent.

We keep clinical and payment records for as long as the law and professional rules require, and no longer than we need them.

Your rights

You can ask for a copy of the information we hold about you, and ask us to correct it, delete it or stop using it, where the law allows. Contact us using the details above. If you are unhappy with how we have used your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.